Refund Policy

1. Return Eligibility

You may request a return or refund under the following conditions:

• Damaged Products: If you receive a damaged or defective product
• Wrong Product: If you receive a product different from what you ordered
• Quality Issues: If the product has manufacturing defects or quality issues
• Expired Products: If the product is past its expiry date upon delivery

2. Return Request Timeline

• Contact us within 48 hours of receiving your order
• Provide your order number and reason for return
• Include clear photographs of the product and packaging
• Keep the original packaging until the return is processed

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been opened, used, or tampered with
• Products without original packaging and labels
• Products damaged due to misuse or negligence by the customer
• Sale or discounted items (unless defective)
• Gift cards or promotional vouchers
• Products returned after the 48-hour window

4. Refund Process

Step	Timeline
Request Acknowledgment	Within 24 hours
Return Pickup (if applicable)	3-5 business days
Quality Check	2-3 business days after receipt
Refund Initiated	Within 5-7 business days
Amount Credited	3-7 business days (depends on bank)

5. Refund Methods

Refunds will be processed to the original payment method:

• UPI/Net Banking: Refunded to original account within 5-7 business days
• Credit/Debit Card: Refunded to original card within 7-10 business days
• Cash on Delivery (COD): Refunded via bank transfer (NEFT/IMPS) - provide bank details

6. Refund Amount

• Full Refund: For damaged, defective, or wrong products - includes product price and shipping charges (₹40)
• Product Price Only: For change-of-mind returns (if accepted) - shipping charges are non-refundable
• Any promotional discounts or coupon values are non-refundable

7. Exchanges

We offer exchanges for damaged or defective products. Exchanges are subject to product availability. If the requested product is unavailable, a full refund will be processed instead.

8. Cancellation Policy

• Before Dispatch: Full refund within 3-5 business days
• After Dispatch: Order cannot be cancelled; follow return process after delivery

9. How to Request a Return/Refund

To initiate a return or refund request:

1. Email us at support@herbalthought.com with subject "Return Request - [Order Number]"
2. Include your order number, product name, and reason for return
3. Attach clear photographs of the product and packaging
4. Our team will review and respond within 24 hours

10. Contact Us