Frequently Asked Questions

Yes! All our products are made with 100% natural, organic ingredients. We never use synthetic additives, artificial preservatives, or harmful chemicals. Every ingredient is carefully sourced from certified organic farms and undergoes rigorous quality testing.

Store your herbal products in a cool, dry place away from direct sunlight. Keep containers tightly sealed to maintain freshness. Most products have a shelf life of 12-24 months when stored properly. Always check the expiry date on the packaging.

While our products are natural, we recommend consulting with your healthcare provider before using any herbal supplements during pregnancy or breastfeeding. Some herbs may not be suitable during this period. Each product page lists specific precautions.

Our products are generally well-tolerated. However, individual reactions may vary. If you have allergies or are taking medications, please check the ingredient list and consult your doctor. Start with smaller doses to see how your body responds.

Standard shipping within India takes 5-7 business days. Express shipping is available for 2-3 business day delivery. Orders are processed within 24-48 hours. You will receive a tracking number once your order is shipped.

Yes! We offer free standard shipping on all orders above ₹500. For orders below ₹500, a flat shipping fee of ₹50 applies. Express shipping is available at an additional cost.

Once your order is shipped, you will receive an email with your tracking number and a link to track your package. You can also track your order by logging into your account or using our Track Order page.

We accept all major payment methods including Credit/Debit Cards, UPI, Net Banking, Paytm, PhonePe, Google Pay, and Cash on Delivery (COD). All transactions are secured with SSL encryption.

We offer a 30-day return policy for unopened products in their original packaging. If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.

To request a refund, please email us at support@herbalthought.com with your order number and reason for the refund. Refunds are processed within 5-7 business days after we receive the returned product.

Yes, we offer exchanges for unopened products within 30 days of purchase. Contact our customer service team to initiate an exchange. The new product will be shipped once we receive the original item.